Grand Hotel Casino Review for 2024

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Safety

Random numbers generator audits and data encryption provided by	eCOGRA GamStop

Software Providers

Most popular game providers	Microgaming, NetEnt, Games Global

Payment Methods

Disclaimer	Large choice of deposit & withdrawal methods
Most popular payment methods	Mastercard, VISA, PayPal
More info about payments	Read more

Payout Times

Limits and important information	£10 minimum withdrawal, £300 minimum withdrawal for direct bank transfers.
Grand Hotel Casino withdrawal details	1-3 days processing time No Withdrawal Limits ID verification may be required
More info about payouts	Read more

RTP Rate

Monthly Payout Ratio	Average, 95.84% on average
Checked by	eCOGRA
More about payout rates	Read more

Customer Support Options

Availability	24/7 (Email Chat)
Available languages	English
Secure link to Grand Hotel Casino page	Grand Hotel CasinoCheckedVisit Casino!

Grand Hotel Casino has been online for more than 20 years, making this an established and trusted brand. Further legitimacy comes via the UK Gambling Commission licence, which means there is no risk of any scams or fraud, so this gaming venue completely safe for British player.

Overview of Our Experience – Is Grand Hotel Casino Safe?

Our detailed Grand Hotel Casino review finds this venue to be entirely safe and trustworthy, having partnered with Microgaming to provide top quality games. In addition, the fairness of casino software and games is independently audited and has been thoroughly tested, which is verified by eCOGRA certificates that are present, inspiring further confidence.

Transparent information is available for players throughout the Grand Hotel Casino site, which is always a positive sign, indicating this online casino is committed to fair play. This extends to the ease of access and responsiveness of customer support, whenever needed.

Held by parent company Apollo Entertainment Limited, the Grand Hotel Casino licence number 38620 adds further confidence. When we checked the UKGC licence archives for any regulatory actions, there is no record of any problems or issues, which means this gambling operator is compliant with the highest standards.

Alongside hosting more than 1,000 diverse games, from slots to live casino, we also noted that Grand Hotel Casino is part of the Casino Rewards network. This loyalty program for players has been operating since 2000, offering additional benefits including weekly and monthly promotions. Interestingly, sites featured in this network also share the same customer support channels.

Grand Hotel Casino Check – Scam or Not?

Grand Hotel Casino licence is issued by the UK Gambling Commission, which serves as a reliable hallmark of trust and safety for British players. Indeed, the UKGC is regarded as the toughest gambling regulatory body in the world, applying the strictest compliance standards.

Based on the clean bill of health in the UKGC licencing archives, both for Grand Hotel Casino itself and parent company Apollo Entertainment Limited, maintaining such an excellent record for so long is certainly praiseworthy. This operator actively promotes responsible gambling and support, via recognised bodies including support via Gamble Aware and others.

Why Grand Hotel Casino Is Not a Scam

• Fully compliant UKGC Licence
• Fairness of games and software verified by eCOGRA
• Proactively supports responsible gambling awareness
• Quality security to protect data and privacy
• Fast deposits and withdrawals, plenty of banking options

As these points highlight clearly, there’s no risk of any Grand Hotel Casino scam to be feared. This fact is reinforced, given the gaming and software are powered by Microgaming, and they are internationally renowned for quality and fairness. Nevertheless, trusted brands like Games Global and Real Dealer Studios also feature, adding to the hand-picked selection of additional software providers.

Another great sign is the huge choice of deposit and withdrawal options available, indicating that Grand Hotel Casino has thought carefully about convenience, offering numerous trusted payment platforms. These include direct bank transfers or debit cards like VISA and Mastercard, through to popular e-wallet options including PayPal and Skrill, among many others.

Grand Hotel Casino Bonus – Check out the Promotions

At first glance we were impressed by the £560 welcome bonus offer, which really is a generous amount for new players and something of a rarity. That being said, it’s certainly worth reading carefully through the Grand Hotel Casino bonus terms and conditions, given the generosity of this bonus offer also comes with a few caveats.

The most notable of those caveats is the frustratingly high 200x wagering requirement, before any winnings from the bonus funds can be converted to real cash. When compared to the top casino bonuses elsewhere, often between 20x and 40x at other sites, the Grand Hotel Casino bonus play through requirements do seem prohibitively high.

While the offer of up to £560 in matched bonuses does look generous, when you need to play through 200x before withdrawing any winnings, the size of the bonus does become somewhat less attractive. Likewise, this offer is split over the first four deposits, requiring a minimum £10 deposit each time and working out as follows:

• 1st deposit: 100% Match Bonus up to £100
• 2nd deposit: 50% Match Bonus up to £150
• 3rd deposit: 30% Match Bonus up to £150
• 4th deposit: 20% Match Bonus up to £160

Slots and parlour games count 100% towards the wagering requirements, and that’s fairly standard at most casino sites, although many of the casino games only count 50% and nearly all blackjack games only have a 10% contribution. All but a select few video poker games only count as 2% contributions. Players have up to 60 days to meet the wagering requirements.

Always remember that you don’t have to claim this Grand Hotel Casino bonus offer, and it does appear to be aimed more towards high rollers than average players. However, there are more appealing offers for existing members within the Casino Rewards network, including a loyalty program featuring weekly and monthly promotions.

Grand Hotel Casino Website & Catalogue

The best part of our Grand Hotel Casino review testing was diving into the extensive games library. As this casino site is powered by Microgaming, the full range of their games is available, including more than 750 slots of all varieties. Table games featured include blackjack and roulette, baccarat and craps, plus one of the biggest selections of video poker games we’ve seen anywhere.

The Website of Grand Hotel Casino

Among the Microgaming progressive jackpot slots featured at Grand Hotel Casino, popular titles include Mega Moolah variants of Atlantean Treasures, Immortal Romance, Thunderstruck II, Treasure Nile, and Cash Splash. Each feature constantly growing multi-million jackpots, ready to be dropped by the luckiest winners.

Online Casino

Like many other sites, Grand Hotel Casino features an excellent variety of more than 750 slots, particularly those produced by Microgaming or associated games development studios. These tend to boast some of the most innovative gameplay features, plus excellent visuals and sound for which the software provider is famed, while 19 of these are jackpot games like Mega Moolah and themed variants.

For anyone who gets more excited about the table games, Grand Hotel Casino has prioritised quality over quantity, and that’s a good thing. There’s an ample selection of 32 roulette titles, including European and American variants, 57 blackjack games covering diverse gameplay themes, alongside baccarat and sic bo. The small but exciting live casino selection provides interactive alternatives.

Arcade and game show themed titles also feature in the gaming library, but we were impressed to find 50 video poker games available, and that really does set Grand Hotel Casino apart from the best casino sites. In fact, it’s one of the biggest selections of video poker games we’ve seen in one place.

For the utmost convenience aimed at suiting pretty much every banking preference, Grand Hotel Casino has an exceptional choice of deposit payment methods available. These cover a broad selection of trusted options for debit cards, bank transfers, e-wallets, and prepaid cards. However, we did have to ask customer support to provide the full list, as this wasn’t published anywhere on the site.

Whichever payment method you choose, the minimum deposit amount of £10 applies, and all transactions are processed instantly. When testing the Grand Hotel Casino payment options, we found e-wallets like PayPal and Skrill to be the easiest way to make deposits.

Everyone appreciates reliable and speedy payouts, and Grand Hotel Casino certainly ranks up there among the top fast withdrawal casinos we have tested and reviewed. For the quickest processing times, we always recommend using the same banking method for both deposits and withdrawals.

Of course, some options like paysafecard and other prepaid cards are not available for withdrawals, although that tends to be fairly normal at most casino sites in the UK. Also worth noting is that for direct bank transfers, the minimum withdrawal amount is £300 and there are transaction fees. These start at £30 for amounts less than £3,000 and rise to £60 when surpassing that figure.

Security and Regulation

Grand Hotel Casino is fully licenced by the UK Gambling Commission. This provides guarantees of safety for British players, and such a licence is required to legally and legitimately provide gambling services in the United Kingdom. Likewise, keeping the UKGC licence requires meeting the highest regulatory standards, demonstrably proving compliance via regular audits and inspections.

Grand Hotel Casino games are independently tested and audited, and in this case, full certification is provided by eCOGRA. These checks include testing that games are fair, the operator functions honestly and behaves responsibly, plus the reassurance that players are protected and monetary deposits are safe.

When we tested the customer support options at Grand Hotel Casino, live chat and email options are available 24/7 every day of the year, providing responsive and helpful answers when we put them to the test. Both are staffed by authentic humans, rather than generative AI or bots, and that’s really useful if you need specific help with deposits or payouts.

But we did note the lack of any FAQ page at the Grand Hotel Casino site, which is unfortunate. Often, the most basic queries that players might have can be answered by a good FAQ page, saving precious time without the need to contact customer support. This is certainly an aspect whereby the site could be improved.

Usability of the Online Casino

Grand Hotel Casino has been online for more than two decades, but we do feel the site needs a few quality of life updates that would improve the overall user experience. The casino interface is basic and functional, albeit a little dated, but fine if you don’t expect anything too fancy. Despite those niggles, we quickly found the games we wanted to play with relative ease.

Grand Hotel Casino App – Mobile Advantages

Although there is no Grand Hotel Casino app available for download, the website and games all function correctly on mobile browsers, scaling and adapting to varied screen sizes depending on the devices being used. This means there’s no real difference between the desktop and mobile browsers of the site, although as we have mentioned previously, the interface could use a few quality of life updates.

Nevertheless, while the dated appearance and functionality might be appealing to some, especially if you’re looking for a basic and simple interface, other players may prefer modern features provided by the best mobile casinos. In this regard, Grand Hotel Casino could certainly use a few improvements.

Conclusion: Grand Hotel Casino is Old But Gold

Online casinos are ten a penny these days, but Grand Hotel Casino has been around for more than two decades, and that’s a rarity in such a competitive market. This gaming venue has firmly established its high reputation for trust and safety, remaining one of the oldest sites regulated by the UK Gambling Commission, boasting excellent customer support.

Summing up our Grand Hotel Casino review, while the site itself may appear dated, the overall gaming experience is old but gold and filled top-notch games powered Microgaming software. We enjoyed our stay while testing, but if you’re looking for something a little more next-gen, comparing against the best online casinos is highly recommended.

Popular Questions

We’ve provided lots of depth and detail in our Grand Hotel Casino review, but we also appreciate you may have some specific queries. For this reason, our FAQ section provides answers the most common questions about this online casino site.

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Nicholas Crouch

Chief Editor at Scams.info

Our Chief Editor brings with him an extensive background that spans decades. Known for crafting captivating casino and sports betting content, Nicholas began his journey into the world of gambling with football pools, and he now enjoys the excitement of high variance slots and curating engaging content for our site.  

I've learned that when creating gambling content, knowledge offers an edge, but ultimately, it's about the enjoyment and sharing my honest expertise with others.