Play Club Review

Please note: This online casino cannot be recommended by us at the moment. Please choose an alternative from our list of the best online casinos. 

Play Club casino is a medium-sized online casino with around 400 games on offer. These games are provided by well-known software developers such as Microgaming, NetEnt, NeoGames, and Amaya, to name a few. “. We plan on putting this claim to the test in this Play Club casino review and exploring many aspects of the site in order to determine whether or not this is a great place to gamble online.

🥇 Play Club Logo	Play Club Logo
⭐Rating	3.0 / 5.0
🎲 Total number of games	400
💻 Software provider	NetEnt
🎁 Welcome Bonus	–
⚖️Regulation	UK Gambling Commission
🏆 Play Club Logo	Play Here!

Full T&Cs apply. 18+. New players only. Eligibility restrictions apply. www.begambleaware.org.

We want our readers to feel comfortable and confident with whichever online casino they choose to gamble at, so we have taken a close look at a number of different aspects. Read on to find out more about Play Club casino and see if this is the site for you.

Overview of Our Experiences

I think we can all agree that first impressions are important. This is especially true online since it is all too easy to click off a page as soon as you arrive if you don’t like the look of it. Of course, it is all a matter of taste, but, on the whole, we found arriving at the Play Club homepage somewhat overwhelming. A flashing banner advertising the welcome bonus moves across the top of the page, while a table showing the latest winners scrolls quickly to the right of the page. In between these two moving blocks is the game selection. The overall effect is abundantly colourful, but with the three separate menu bars as well, it is a bit much.

Now, the look of the page isn’t all that matters. While having three different menu bars is a little unusual, it does make navigating around this site fairly easy – once you’ve figured out which button is where – since all of the options are there at the top of the page for you. The game selection is right there as soon as you land on this site, so if you are just interested in playing games straight away then this is probably a positive for you. We will have a look at each aspect of the site in more detail across this Play Club review.

Play Club Check: Scam or Not?

Undoubtedly the most important factor to consider when you arrive at any new online casino is the legality of the site. There are unfortunately plenty of scams out there, so you need to make sure that you are playing at a legitimate site. Thankfully, we can tell you exactly what you need to look out for to be certain that wherever you decide to play is a trustworthy and legal casino.

When you are gambling in the UK, the casino needs to hold a licence from the UK Gambling Commission. This organisation is responsible for regulating both online and land-based casinos. Once it had issued a licence to a casino, it will continue to monitor and audit that casino on a regular basis. If it finds that an operator is breaking any regulations, it can issue a fine or even revoke its licence. If you can see that a casino has a licence from this governing body, then you can rest assured that it is a legitimate operator.

You can immediately see that this site is not a Play Club scam since you can easily find the details of its UK Gambling Commission licence at the bottom of the page. You can also see there that this operator actually holds a second licence from the Malta Gaming Authority. This is very common as a lot of casinos base their headquarters in Malta which requires them to hold a licence there too. It is always reassuring to know that another well-respected company has also found this site to be operating as it should.

Summary of the Offers from Play Club

Once you have established that a site is, in fact, running legally then you can turn your attention to more enjoyable topics. In a moment we will take a closer look at the game selection available at this casino, but first, let’s have a look at what is providing those games. Unfortunately, Play Club casino does not let you filter through the games by software developer, so it is difficult to see easily which are contributing games to this site. This is a shame since a lot of people have favourite developers and would like to be able to find their games quickly. However, we can see that many of the games are provided from huge names in online gambling like Microgaming, NetEnt, and Play’s GO.

The Website of Play Club

Online Casino

As with pretty much every online casino, slots make up the vast majority of the games available on this site. Of the 400 games here, over 350 of them are slots. This does not mean that all the games are the same though. As well as coming from different developers – which can give games a very different style and feel – slot games can have a wide variety of features. These can dramatically change how you play the game. If you have never tried any of the more intricate slot games, why not give one a go featuring a sticky wild, or tumbling reel and see what you think?

Despite their obvious popularity, some people prefer to stay away from the slots and focus instead on table games. These are the more classic casino games that generally require a bit more skill than the slots. We were disappointed to see that the selection of table games at this casino is very limited. There are only seven non-live table games on offer: roulette, blackjack, poker, and a few variants of these. This is really a very small collection, and we would have liked to have seen more.

The reason we specified that there are only seven “non-live” table games is that there is also the live casino suite. These are becoming increasingly popular as they give a more immersive experience. There are 17 live casino games available at Play Club casino and they offer a little more variety than the standard table games. As well as poker, roulette, and online blackjack, you can also play baccarat, and money wheel. If you have never tried a live casino before, Lightning Roulette is extremely popular.

Although it doesn’t have the biggest game selection, a nice upside at this casino is the scratch card category. There are an impressive 20 scratch cards on offer, which a lot of people like to play between other games since they are fast and easy to play.

Play Club Bonus: Check Out the Offer

When you register at any online casino, you will most likely be asked if you would like to sign up for their welcome bonus. These promotions are designed to entice new customers and will usually offer bonus funds or free spins on games as an incentive to register. While the offers often seem very attractive, we cannot stress strongly enough how important it is to read through the terms and conditions before you sign up to any deal. Bonuses at online casinos nearly always come with conditions attached which sometimes require you to spend a lot of money before you can get anything back from the offer. It might be useful to have a glance at our best casino bonuses to get an idea of what they can look like.

You can access the Play Club bonus terms and conditions easily enough on the site, but they are pretty difficult to understand. We always advocate transparency between a casino and its players but unfortunately, this does not seem to be a value shared by Play Club. As well as being difficult to understand, we actually found that some of the information is just incorrect. For example, when you read the T& Cs for the welcome bonus, it states repeatedly that there is a 40x wagering requirement. However, the longer bonus policy states that it is 35x which customer support then verified for us. After a long conversation with customer support, we eventually got it all figured out…

So, when you make your first deposit of at least £20, you will automatically be signed up to the welcome bonus. This is highly unusual as they are rarely compulsory since on the whole welcome bonuses are only beneficial to high rollers and not too casual gamblers. If you do want to opt-out, you can contact customer support before you make your first deposit and they will remove it for you. If you do receive the welcome bonus, it will match your first deposit 100% up to £200. You will also receive 20 free spins. The main banner on the site advertising 100 free spins but these can actually only be acquired through your first 3 deposits, not just the initial welcome bonus – very misleading.

To be able to withdraw any winnings made from your bonuses, you will need to meet the wagering requirements. For the £200 these are 35x the bonus amount. For the bonus spins, the requirement is 50x which is extremely steep. There is no timeframe in which the wagering requirements for the £200 needs to be met which is a plus side, but for the bonus spins, you must meet them within 24 hours. This is a big ask, so you should think about whether it is worth it for you or if you want to opt-out manually.

Deposit and Payout at the Casino

Whenever you gamble online, you will have to make financial transactions such as depositing and withdrawing your funds. Whether you are depositing large amounts of money or not, you always want to know that it is being properly handled. Most people understandably prefer to use a payment method with which they are already familiar. For many, their preferred option is PayPal. Unfortunately, this is not an option at this casino.

Payment Options of Play Club
Deposit options:	Visa, MasterCard, Skrill, Neteller, Paysafecard, bank transfer, Entropay.
Minimum deposit :	£20
Fees:	None
Accepted currency:	GBP, EUR, DKK, NOK, SEK,
Payout options:	Visa, MasterCard, Skrill, Neteller, Paysafecard, bank transfer, Entropay.

Even without PayPal, this casino still has a good amount of payment methods available. You should note that when you withdraw funds you must do so using the same method with which you deposited your funds. This is something worth bearing in mind when you are deciding which to use. For both depositing and withdrawing funds then, you can choose from the following options: Visa, MasterCard, Skrill, Neteller, Paysafecard, bank transfer, and Entropay. If you go to Payment Methods on the site, you will also find a table telling you how long each of these takes to deposit or withdraw funds.

Security and Regulation

As we have already discussed before in our site the most important factor when you’re looking at security at an online casino is the licencing. You should always make sure that the appropriate UKGC licence is in place before you register or start playing at any online casino. Even once you’ve done this though, there are some more things you can look out for to set your mind at ease about the security of the site. For example, have a look and see if any large, trustworthy companies are affiliated with the site. These will have done their own research into the company before associating with them, so they’re doing your work for you.

It is also good to see that Play Club casino has all of your sensitive data encrypted. It uses 128-bit SSL encryption to ensure that everything is secure and protected.

Customer Support

Even if you are a more experienced online gambler, if you are playing at a new site you might find yourself with some questions. Certain aspects of a site, like the welcome bonus, can vary greatly so moving to a new operator may bring up some questions. When this happens, we always recommend first checking out the FAQs section. These can be found under the Help button and are split into eight categories, so you should be able to find the section you are looking for without any trouble.

If you can’t find the answer to your question in the FAQs, then it is time to get in touch with the customer support team. You can do this by phoning, emailing, or using the live chat feature 7 days a week between 6 am and 11 pm.

This sounds like there are some great options for getting help from this site. However, when we tested the live chat feature we got some mixed results. First of all, the chat would not connect as it insisted that we were attempting to make contact outside of the opening hours, which we were not. When we refreshed the page numerous time we were finally able to connect with a member of the support team, although we had to wait over 5 minutes to do so. When we actually got through to someone they were relatively helpful and could answer our questions. However, the chat was then suddenly cut off from their side and we had to go through the whole process of connecting and waiting again to speak to someone new.

In theory, the customer support at this casino should be excellent, with three different ways to get in touch. In practice, it could use some work!

Usability of the Online Casino

We have already made a few comments about the usability of this casino and, unfortunately, they weren’t very positive! As we said previously, the homepage is a bit overwhelming with various moving elements and just a lot going on all at once. The three separate menus make little sense and mean that it is quite tricky to find what you want. At the top beside the logo, you can choose from Casino, Live Casino, and Scratch Cards. A smaller line of buttons directly beneath this can direct you to Games, Promotions, Exclusive Club, and Help. Then below the main banner, the game selection menu is visible where you can pick between Featured Games, New, Video Slots, Classic, Casino Games, Scratch Cards, All Games, and Recent Games.

While it is useful for many to have the game selection so visible, it is confusing to have so many options strewn across your screen. The lack of filters available for the game selection also makes things more difficult. Many casinos allow you to browse through the games depending on which software developer, theme, or feature you prefer. This makes it much easier to narrow your search, whereas at Play Club casino you just have to scroll through all the games. It is not the slickest site.

Play Club App: Many Different Slots

A lot of people don’t like to download apps onto their phone now, as they take up space in memory. Casinos are becoming wise to this and that’s why you won’t find a Play Club app to download. This does not mean that you can’t play on your phone or tablet though. The site has been optimised for a smaller screen, so you should easily be able to change between your desktop and phone. Even the rewards points system transfers across so you can keep getting points for your account no matter where you are playing.

If you prefer to gamble online from your phone, you can also have a look at our best mobile casinos.

Conclusion: Mediocre Online Casino

Well, this operator will not be making it into our list of the best online casinos. It is somewhat impressive that despite only having 400 games available, the site still manages to make you feel overwhelmed with its cluttered appearance. If all you want to do is play slot games and scratch cards, then maybe you will be happy here but even then, the lack of filtering options makes it a clunky experience.

The welcome bonus is pretty shocking. Apart from the misleading banner and incorrect T& Cs, the fact that the bonus is automatically added to your account is outrageous. This is very unusual, and we do not approve at all. On top of that, the wagering requirements and timeframe for the bonus spins are ridiculously high.

What we can come clear within our Play Club casino review was that the security and licences here are all in order, so there is no scam going on. However, there are far better places to gamble online.

Scams.info

Nicholas Crouch

Chief Editor at Scams.info

Our Chief Editor brings with him an extensive background that spans decades. Known for crafting captivating casino and sports betting content, Nicholas began his journey into the world of gambling with football pools, and he now enjoys the excitement of high variance slots and curating engaging content for our site.  

I've learned that when creating gambling content, knowledge offers an edge, but ultimately, it's about the enjoyment and sharing my honest expertise with others.