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PokerStars Casino Review

Lead Author: Nicholas Crouch
Last Update: 29/10/2024

Established in 2015, the PokerStars casino is part of the Stars Group, a global leader in online gaming. It owns many top names in online gambling. The casino is now one of the most popular online casinos around the world, with a huge player base. We’ll explore if it lives up to this impressive reputation in our PokerStars review.

Our casino experiences at a glance

Advantages of PokerStars Casino

  • Top games from the best providers
  • Access to poker and sportsbetting
  • Easy to use site
  • 24 hour customer service
  • PayPal site
Rating 4.0/5.0
Casino in the test
Licence UKGC
Facts
  • 🎲 Total number of games: 607+
  • 💻 Software provider: NetEnt
  • 💳 RTP Rate: 96.25%
Legality Available for players in the UK
🎁 Welcome Bonus
Bonus 100% up to £400
Link to casino page Play Here!
Terms Full T&Cs Apply. 18+ New casino players only. First-time depositors only. Min. deposit £10 with code ‘STARS400’. No withdrawal during bonus period.
Top Slots Demo available!
Book of Secrets Book of Secrets demo game
9 Masks of Fire 9 Masks of Fire demo game
Fire Joker Fire Joker demo game

And 607 more slot games

Safety
Games and data security checked by
Software Providers
Most famous game developers
Payment Methods
Exceptions Attention: Only certain services count towards the bonus
Most popular payment services
Learn more about payments Read more
Payout Times
Limits and important information Payouts at PokerStars casino are in line with the industry average. Keep in mind that the speed will vary depending on the method you choose.
PokerStars Casino Payout Details
  • Simple Payouts
  • No Withdrawal Fees
  • Trusted Payment Providers
Learn more about payouts Read more
RTP Rate
Monthly Payout Ratio High 96.25% on average
Checked by eCOGRA
Learn more about the payout ratio Read more
Customer Support Options
Chat from 24/7 Chat
Available languages English, Finnish, German, Spanish, Norwegian
Secure link to PokerStars Casino site Visit Casino

As part of such a top online gaming group, we wanted to make sure that PokerStars casino lives up to its already well-established brand reputation. As such, in our PokerStars review, we will be looking at all areas of the site.

We will check out the games and gaming providers, banking and payment methods, customer service and overall user experience. We will also look at the security and regulation to ensure this is a trustworthy and honest site. Is it a shining star in the online casino world? Let’s see.

Overview of Our Experiences – Is PokerStars Casino Safe?

Firstly, PokerStars casino looks very much in line with the rest of the PokerStars branding, with its red, black and white colour scheme. The home page is classic and stylish, with a moving image of skyscrapers in the background behind the hugely impressive welcome bonus offer. Scrolling below the offer, you see all of the games available.

The number of games is well over 600. Not only are there hundreds of slots, but also plenty of table and live dealer games. As well as this, it’s easy to check out the separate poker and sports betting platform. In terms of products available on the site, we were very impressed.

✔️ Company Rational Gaming Europe Limited
✔️ Address Villa Seminia, 8, Sir Temi Zammit Avenue, Ta ‘Xbiex, Malta
✔️ Registration number 008457V
✔️ Regulation/licence UKGC, MGA, SGC, Isle of Man
✔️ Phone N/A
✔️ Email support@starsaccount.uk
✔️ Live Chat yes

As well as the great number of products, we were greatly impressed with the overall user experience. The site’s ease of use and navigation was great, with lots of ways to easily find what you’re looking for. The choice of payment methods was also fantastic.

We were a little disappointed by the lack of ways to contact customer service, although it is 24-hour, which is good. We would like a few more contact methods though. All in all, our experience at the site was in line with what we would expect from such a big brand.

PokerStars Casino Check: Scam or Not?

PokerStars is part of one of the biggest and best online betting companies in the industry. With such a well-known and established name, it is clear from the outset that there will be no PokerStars scam, and that steps will be taken to protect your funds and data.

As well as its brand reputation, it is also licensed by no less than four different gaming authorities: Malta Gaming Authority, Isle of Man Gambling Supervision Commission, UK Gambling Commission and the Swedish Gambling Authority. So many licences from different authorities really indicate a very trustworthy site.

In short – five signs that there is no PokerStars scam:

  • Part of world-renowned betting company
  • Licensed by the four different gaming authorities
  • Hosts games from reputable software developers
  • Endorsed by famous footballers
  • Games library tested for fairness by independent auditors

Under these licences, the site is completely legal and safe to play in many countries, especially across Europe. However, there are still a number of restricted countries that include: Australia, France, Italy, South Africa, Spain and the US. There are others, so be sure to check that you are covered before you attempt to join.

As well as this, the site benefits from offering games from the most trusted software providers in the industry, such as NetEnt, Playtech and NYX Interactive. On top of this, it is a trusted PayPal casino, which also helps prove its legitimacy.

Finally, the site is endorsed by some top football players – the two Ronaldo’s! Both Cristiano Ronaldo and Brazilian legend Ronaldo endorse the Stars group, which really is top accreditation. Celebrities would not work with a PokerStars scam site.

PokerStars Casino Bonus Offer – Check Out the Promotions

The Pokerstars bonus offer is pretty decent. The casino offers a 100% bonus up to £400 and 100 free spins for new UK players. You can see how this compares to other offers by reading our guide to the best casino bonuses or checking out an alternative offer like the Spin Station bonus instead.

As always be sure to check out the terms and conditions for yourself before committing to a bonus. The PokerStars bonus offer doesn’t stop there, the site also has a number of other seasonal, daily and weekly deals, as well as various tournaments that offer prizes up to £50,000.

🎁 Deposit Bonus 100% up to £400
🎁 Bonus Condition Debit card only, use bonus code ‘BONUS300’, wagering requirements apply
🎁 Validity 7 Days
🎁 Other promotions Daily, Weekly, Seasonal

There are many other casino bonuses available on the site, including ‘Win up to £25k a day, 50% Reload Bonus, £30,000 to win, Game of the Weekend, PokerStars Random Casino Rewards and more. The promotions change regularly, so be sure to check on the site for the most current offers.

Overview of the Offers from PokerStars Casino

As expected, we were more than happy with the offerings at PokerStars Casino. There were well over 600 games to choose from, with breathtaking wins available on the jackpot games. There are also top table games, as well as some of the best live casino games on the market.

As well as this, we thought the bonus offer was enticing and had pretty fair terms and conditions attached to it. We also appreciate that the PokerStars impressive sister sites are easily accessible.

The Website of PokerStars Casino
PokerStars Casino Homepage
Casino Games available at PokerStars Casino

Online Casino

When assessing the online casino lobby, our first impression was that it was very appealing. Although it wasn’t necessarily exceptional or much better than other competitors on the market. However, you can easily find what you’re looking for, and choose from a varied selection of table games and jackpot games.

In addition, if you’re a fan of live casinos, you will have access here to some top live games powered by industry giants, Evolution. You can choose all kinds of casino games from around 15 different software providers, such as NetEnt, Playtech, Microgaming, Nyx Interactive, Blueprint Gaming, Leander Games, Quickspin, Big Time Gaming, Red Tiger Gaming and more.

Overall, there are approximately 607 slot games to choose from. You will see all the popular titles available, including Starburst, Bonanza, as well as the Age of the Gods games. If you are looking for the newest offerings then you can try out Pink Elephant, Mighty Kong and Ivan and the Immortal.

If you want to give winning a big jackpot a try, then there are around 131 jackpot games available including the well-known games, such as Mega Moolah and Mega Fortune, as well as the lesser-known jackpots, such as Pharaoh’s Loot and the exclusive Crystal Millions. There are other exclusive games such as Storm Goddess and Release the Kraken.

Moving over to the table games, there are 46 to choose from. You will find all the classics including blackjack, roulette and baccarat, as well as more modern options such as Bonus Deuces Wild, Joker Poker and Jacks or Better. There are top roulette games like Lightning Roulette, Age of the Gods Roulette and Football Roulette.

All in all, we found that the games library covered most bases, and there should be something for almost every type of online casino player. Playing at PokerStars was an all round decent casino experience, with some of the best games from the biggest names in the industry.

Next up we have the payment methods available, which is an important consideration when deciding where you want to play. We’re happy to report that at PokerStars casino the selection is pretty impressive. Firstly, this is a trusted PayPal casino, which is always a good sign and earns a casino extra points in our books.

Unfortunatley due to the UK ban, you can no longer use credit cards such as Visa or MasterCard at online casinos. However PokerStars does accept Visa Debit and Mastercard Debit for both withdrawals and deposits. There’s also bank transfers, Neteller, paysafecard, Skrill and many more. Furthermore, there is a minimum deposit of £10 and all deposits are immediate.

Payment Options at PokerStars Casino
💳 Deposit options PayPal, Local Bank Transfer, Neteller, paysafecard, Skrill, Maestro, Visa Debit, Mastercard Debit, MuchBetter, Apple Pay, Neosurf, Google Pay, Trustly
💳 Minimum deposit £10
💳 Fees None
💳 Accepted currency CAD, EUR, GBP, SEK, USD
💳 Payout options PayPal, Bank Transfer, Neteller, MuchBetter, Apple Pay, Google Pay, Skrill, Maestro, Visa Debit, Mastercard Debit

When it comes to withdrawals, there are many of the same methods available with a few exceptions, for example paysafecard can only be used for deposits. There is an impressive pending time of just 24-48 hours, which is better than the usual 72 hours. The speed with which you get your withdrawal depends on the method you use.

eWallets are the fastest and you should get your money in under 24 hours. Debit Cards take 3-5 days and bank transfers are the slowest at 3-7 days. All withdrawals are free from fees. All in all, the withdrawals here are quicker than average, with no maximum specified.

Security and Regulation

PokerStars safety is a top priority and we’re happy that the casino is licensed by four separate governing bodies: The Malta Gaming Authority, Isle of Man Gambling Supervision Commission, UK Gambling Commission and the Swedish Gambling Authority. All of these ensure that the casino adheres to strict regulations and is completely fair towards players.

In regards to site safety, PokerStars has taken steps to ensure that all the information you share with them is 100% secure and confidential. The operator utilises the industry standard security protocols – including 128 bit SSL data encryption tech. This guarantees that all transactions are encrypted.

As well as this, in terms of monitoring the overall fairness of the site, PokerStars works with eCOGRA. This is a third-party company that tests all the RNG games to ensure the outcomes are fair. It also tests the RTPs (return to player) to check that the RTPs stated on the site are true and accurate.

Furthermore, PokerStars works with IBAS (Independent Betting Adjudication Service), this ensures that any disputes can be dealt with fairly by a third party. Finally, they partner with responsible gambling organisations including GamCare and GambleAware. As well as this they offer the option to self-exclude and set time and deposit limits.

Customer Support

Working Hours: 24/7
Phone Number: +44 123 456 7890
Live Chat: 24/7
Email: support@starsaccount.uk

Overall, the customer support available at PokerStars Casino is good – but not great. On the plus side, it has a live chat service that is available 24 hours a day, so help is always at hand. However there are no other options to contact the agents.

There is no email or phone number option. Although we were very happy that chat was available 24/7, the lack of choice was rather limiting and disappointing. But there is a good choice of support languages such as English, German, Portuguese, Spanish, French and Swedish. We found the agents to be quick and helpful.

We also checked out the FAQ section, which opened up as soon as you clicked on the help tab. It’s a good area, where you can find answers to general queries, such as password problems, account issues, bonus queries and more. There is also a search option for the FAQs, which is helpful if you have a specific query.

Usability of the Online Casino

The usability of the website was great. It feels well-designed and easy to navigate. You are taken straight into the casino lobby area, but you can also access the BetStars sports betting and PokerStars poker area. There’s also the responsible gaming, help and languages across the top, no matter which product you are in.

Scrolling down, you can easily access the games – with helpful thumbnails of featured games and daily jackpots. From the top of the site, you have the option of checking out slots, live casino and card & table games. There’s also a handy search function so you can look for individual games.

In addition, the promotions are easy to locate and can all be found under the log-in, which allows you to see what all the best current offers are. We liked the fact that the help tab was always present at the top of the screen, as it should always be easy to access.

PokerStars Casino App: Many Different Slots

As you might expect, there is a very good PokerStars app available if you want to download one of the best gambling apps out there. The app is available on iOS, Android and Window devices and allows a top casino experience on the go.

In order to get access to the full games catalogue, you will need to download the PokerStars app. From there you can access poker, casino and sports betting. The site works better on the app than it does on mobile browser, although this is always an option if you don’t want to download an app.

We found the PokerStars app to be very responsive and user-friendly, with swipeable menus allowing you to access all areas of the casino- even the other PokerStars products. The game selection was just as extensive as on the desktop site, and you could also access the help, customer service, cashier, registration and promotions with ease.

Overall, although the mobile optimised browser version is not as quick and responsive as we would like, the app is a great alternative that is widely available.

Conclusion: Great Online Casino with its Own Software

Because of the well-known name, in our PokerStars review, we had high hopes of the site and on the whole, we weren’t disappointed. The games and software providers are great and we thought the live casino and jackpot offerings are particularly strong. The payment options are better than most, with lots of variety and quick withdrawals.

We were pleased with the 24/7 customer service, but would have liked a wider variety of contact methods. Furthermore, the usability of the desktop site and app was great. As we’d expect, it’s up there with the best online casinos in the UK, being safe, secure, fun and classy – not a PokerStars scam and worth a good 4/5.

Popular Questions

We hope we have covered all the important points in this PokerStars review, but if you still have questions, please check out our FAQ section below. We’ve answered some of the most frequently asked questions from our readers and provided links that touch on things such as PokerStars safety.

1️⃣ Is PokerStars legit?

Yes, PokerStars is a completely legitimate online casino for UK players to enjoy. Its legitimacy is evidenced by the multiple licences it holds, including one from the UK Gambling Commission. You can find out more about the other points that help prove its safety in our safety overview.

2️⃣ Is it safe to play at PokerStars?

Certainly! Playing at PokerStars is a safe experience and we delve into all the factors that make it a secure gambling destination in our casino check section. This includes things like holding valid licences, using high-end encryption for secure payments and player protection for those at risk of problem gambling.

3️⃣ Is there an exclusive bonus to the PokerStars review?

Whilst there is no exclusive bonus in this review, PokerStars does have many promotional offers running including an enticing welcome bonus for new customers. Find out more about this welcome bonus and see if you qualify for it. It's also worth keeping your eye out for other promotions which can include a 50% Reload Bonus, £30,000 to win and Game of the Weekend.

4️⃣ Can you play at PokerStars for real money?

Getting started playing for real money at PokerStars is simple. All you need to do is check out the payment options and choose your preferred method, then you can make your first deposit. We'd suggest that you take a look at the different casino games on offer and decide which you want to play.

5️⃣ How many casino games does PokerStars offer?

As with many online casinos the number of games changes regularly, as new titles are added and old ones removed. At the time of writing, this operator offers over 600 games to players in the UK, including slots, roulette, blackjack, and a great live dealer suite. Learn more about the different casino games, and see if any take your fancy.

6️⃣ Is PokerStars a scam?

No, Pokerstars is not a scam operator and we dive into all the reasons why in our review. We cover all the security features that are in place such as the strong data encryption tech PokerStars uses and how they work with third-party companies to test the casino games for fairness.

7️⃣ What is the PokerStars bonus offer?

The PokerStars welcome bonus is currently a deposit match bonus. Casino bonuses can change from time to time, as companies want to keep things fresh, but you can read all the latest about the PokerStars welcome bonus in our review.

8️⃣ What is the PokerStars payout rate?

PokerStars has an above average payout rate of 96.25%. This figure is based on the average RTP of all its current games. You can see how this compares to the UK casinos with the best payout rates. Just keep in mind that this figure can be difficult to calculate and will vary as games are added and removed.

9️⃣ How to withdraw my winnings from PokerStars?

The good news is that making a withdrawal from Pokerstars is super simple and can be done in a few simple clicks. You just need to head to the cashier and select your preferred withdrawal method. Just keep in mind that not every method can be used for withdrawals, for example paysafecard can only be used for deposits.

🔟 Does PokerStars accept PayPal deposits?

Yes, it does! As with any good casino PokerStars accepts PayPal, which we always appreciate because it is many people's favourite method. Check out the complete list of accepted payment methods in our payment guide.

Nicholas Crouch, Chief Editor at Scams.info

Nicholas Crouch

Chief Editor at Scams.info

Our Chief Editor brings with him an extensive background that spans decades. Known for crafting captivating casino and sports betting content, Nicholas began his journey into the world of gambling with football pools, and he now enjoys the excitement of high variance slots and curating engaging content for our site.  

I've learned that when creating gambling content, knowledge offers an edge, but ultimately, it's about the enjoyment and sharing my honest expertise with others.

Enjoy gambling responsibly. Set limits on time and money spent, and never gamble more than you can afford to lose. Remember, gambling is for entertainment, not a way to solve financial problems. If you feel your gambling habits are becoming a concern, seek help from organisations like BeGambleAware or GamCare.