Home

Queenplay Review for 2024

Lead Author: Nicholas Crouch
Last Update: 22/08/2024

Queenplay is an Aspire Global online casino launched in 2020. It stands out with over 2,500 games, including an impressive variety of slots and live dealer games. This expert-prepared Queenplay review will inform you about its security features, payment options, bonuses, and more.

Our casino experiences at a glance

Advantages of Queenplay

  • UKGC Licensed and Regulated
  • High-Quality Live Casino
  • Slots from Top Developers
  • Many Secure Payment Options
  • Mobile-Friendly Design
Rating 4.6/5.0
Casino in the test
Licence UK Gambling Commission – 39483
More About Queenplay
  • 🎲 Total number of games: 2,500+
  • 💻 Software provider: NetEnt
  • 💳 RTP Rate: 96.00%
Legality Legal for players in the UK
🎁 Welcome Bonus
Bonus Up to £200 + 100 Spins
Link to casino page Play Here!
Terms Full T&Cs Apply. 18+. Applies only to new depositing players. Min. deposit £20 Max bonus: £200, Min wagering 35x, Spins expire in 24hr. offer is available to players residing in United Kingdom only. gambleaware.org.
Top Slots Demo available!
Book of Secrets Starburst at Queenplay
9 Masks of Fire Book of Dead at Queenplay
Fire Joker Legacy of Dead at Queenplay

…and +2100 more slot

Safety
Random numbers generator audits and data encryption provided by
Software Providers
Most popular game providers
Payment Methods
Disclaimer Minimum deposit of £10 for all payment methods.
Most popular payment methods
More info about payments Read more
Payout Times
Limits and important information Verification checks may extend withdrawal times. Withdrawal completion times vary by payment method.
Queenplay withdrawal Details
  • Up to 48 Hour Processing Time
  • No Withdrawal Limits
  • Fast Withdrawals with e-Wallets
Learn more about payouts Read more
RTP Rate
Monthly Payout Ratio 96.00% on average
Checked by iTech Labs
More about payout rates Read more
Customer Support Options
Availability 07:00 – 23:00 ( Email Live Chat )
Available languages English,
Secure link to Queenplay site Visit Casino

While you can encounter untrustworthy casino sites, we can assure you that Queenplay is not a scam. Our Queenplay Casino review found it to be a legit online casino that you can trust. The casino is licensed by the UKGC and audited by iTech Labs, confirming it is safe and fair.

Overview of Our Experience – Is Queenplay Casino Safe?

When preparing this Queenplay review, we started with licensing checks. The casino has a valid UKGC licence, ensuring it operates legally and according to strict player protection standards. We assessed the games. I was impressed with the diversity of the selection, which includes many slots, table games, and live dealer games from multiple popular software developers.

In this review, we’ll give you full details of our safety check. We also delve into the games, bonuses, payment options, mobile performance, and customer support. My overall impression is that this is a safe casino that performs well across all review criteria.

✔️ Company AG Communications Limited
✔️ Address High Street 135, SLIEMA, SLM 1548, Malta
✔️ Registration number 39483
✔️ Regulation/licence UKGC, MGA
✔️ Phone N/A
✔️ Email help@queenplay.com
✔️ Live Chat Mon – Fri 07:00 – 23:00 GMT

We want to help you make an informed decision about whether this operator will be a good match for you. So, we have objectively reported on all aspects of the operator in this Queenplay Casino review. Your safety is non-negotiable, and you can play confidently, knowing this is a secure and fair casino site.

The game selection includes enough variety to suit most players. Plus, with games from numerous developers, including NetEnt, Pragmatic Play, and Microgaming, you can expect high-quality and engaging gameplay. The casino site is fully mobile-compatible and supports many secure and convenient payment methods.

Queenplay Casino Check – Scam or Not?

Based on our team’s extensive experience reviewing online casinos, we can confirm that Queenplay Casino is a trusted gaming site. The Queenplay licence from the UK Gambling Commission confirms it is safe for British players. Its Malta Gaming Authority (MGA) licence also ensures it adheres to rigorous gambling regulations, making it safe for players in other jurisdictions.

The site has an SSL certificate from Google Trust Services, ensuring that your payment transactions and personal data are encrypted and secure. Fairness audits by iTech Labs[1] confirm that the games are not fixed. Furthermore, the casino promotes various responsible gambling organisations, such as GamCare and GambleAware, demonstrating its commitment to player protection.

Why Queenplay Is Not a Scam

  • Licensed and regulated by the UKGC and MGA
  • Independently audited and certified for fairness by iTech Labs
  • 128-bit SSL encryption certified by Google Trust Services
  • Numerous trustworthy payment providers
  • Partnerships with responsible gambling organisations

Further cementing its reputation, Queenplay hosts games from respected software providers like NetEnt and Microgaming, which are known for their fair and high-quality games. The casino also supports well-known and secure payment methods, including PayPal, which adds an extra layer of trust and convenience for players.

This array of reputable software and reliable banking options dispels any doubts about a Queenplay scam, reinforcing its status as a trustworthy online casino. We can assure you that Queenplay is a safe place for online gaming in the UK, where players can enjoy their gameplay without concerns over security.

Queenplay Bonus – Check out the Promotions

The Queenplay Casino bonus for new players is 100 spins and up to £200. Upon making a qualifying first deposit of at least £10, you will receive 20 spins on Starburst. You will then get 20 more spins each day for the next four days, valid for a selection of popular slot games.

Like some other casino bonuses, the deposit match bonus is a package deal offer that is split across your first three deposits. Your first deposit of £10 or more is rewarded with a 100% match up to £50. Your second and third deposits of £20 or above provide a 50% match up to £75 each. The bonuses must be wagered 35x.

🎁 Deposit Bonus Up to £200 + 100 Spins
🎁 Bonus Condition 35x Wagering
🎁 Validity 21 Days
🎁 Minimum Deposit £10 – £20

All matched deposit bonuses and bonus spin wins have a 35x wagering requirement. You have 21 days to complete the playthrough. The maximum bonus bet is £4 or £0.50 per line. You can claim the bonus using any payment method accepted at the casino. However, a maximum bonus bet of £2.50 applies if you deposit with Skrill.

All table games are excluded from bonus wagering. While slots contribute 100% towards bonus wagering, around 500 slots, including most NetEnt slots, contribute only 50%. The full list of games is linked within the promotional terms. I advise you to check it when choosing which games to play with your bonus.

The Queenplay bonus spins are split into 20 spins a day for 5 days. The first and fifth sets of spins are for Starburst. The 20 spins on the second, third, and fourth day are valid for Finn and the Swirly Spin, Book of Dead, and Legacy of Dead, respectively.

In addition to the welcome bonus, the casino offers various promotions for regular players. One ongoing offer is the Daily Spin Frenzy, where completing daily wagering challenges can earn you up to 50 spins. Drops & Wins is another popular promo, with daily prize drops and tournaments across selected Pragmatic Play slots.

Queenplay Website & Game Catalogue

The Queenplay website has a distinctly feminine vibe, with its pink colour scheme and “Ladies Rule” slogan. It features over 2,500 online casino games. In my opinion, the game selection is solid, with enough variety to suit most players. Slots dominate the selection. There’s also a good choice of table games. The casino shines when it comes to real dealer games.

The Website of Queenplay
Homepage of the Queenplay website.
Preview of the Queenplay game selection.

Queenplay features games from top-tier providers like NetEnt and Pragmatic Play. These software developers are renowned for their cutting-edge graphics and modern gameplay. Their slot games stand out with innovative bonus features and diverse themes. We will explore the game selection in more detail in the next section of our Queenplay review.

Online Casino

Queenplay Casino features an extensive selection of slots, with over 2,100 slot games, including 50 jackpots. There are many player favourites, such as Fishin’ Frenzy, Book of Dead, and Sweet Bonanza. Plus, the operator regularly adds the latest new slot releases to its selection. The many themes, features, and payout structures cater to every slot player.

The casino also provides a solid variety of table games, with 12 roulette and 9 blackjack variations. Some popular table games at Queenplay include 10p Roulette and Vegas Single Deck Blackjack. The game portfolio is enriched with a solid selection of scratch cards and Slingo variants, offering unique, quick-play options for those looking for something different.

The live gaming experience at Queenplay is particularly noteworthy, offering more games than many of the best live casinos in the UK. It features over 200 live dealer tables powered by industry leaders like Evolution, Authentic Gaming, and Stakelogic. This diversity of software providers means you can enjoy a wide range of games, from classic blackjack and roulette to innovative game shows, all streamed in high-quality video.

However, the casino’s game range isn’t without its limitations. Players seeking casino poker will find the options lacking, as there are no poker games outside of the live casino. Additionally, the selection is further narrowed with only one video poker game and a single RNG baccarat game available.

Despite these minor drawbacks, the overall quality and diversity of games is excellent. The selection is powered by top developers such as NetEnt, Microgaming, Play’n GO, and over ten more providers. In my expert opinion, Queenplay is a great casino choice for players who enjoy slots and live dealer games.

Deposits and Withdrawals at the Casino

Queenplay Casino offers a good choice of deposit and withdrawal options. Players can choose from debit cards, online banking transfers, prepaid cards, and e-wallets. The minimum deposit is £10, while the maximum limit for most methods is £2,000. Paysafecard caps at £1,000. While these limits are lower than some other casinos, the range should suit most players.

While most deposits are fee-free, it’s important to note that depositing with PayPal incurs a fee of 3.1%. Therefore, we do not rank this operator among the best PayPal casinos. Despite this, the variety of payment methods ensures players can select the most convenient option for funding their accounts.

Payment Options at Queenplay
💳 Deposit options Visa, Mastercard, Trustly, PayPal, AstroPay, MuchBetter, Skrill, paysafecard, Bank Transfer
💳 Minimum deposit £10
💳 Fees 3.1% with PayPal
💳 Accepted currency GBP, USD, EUR, DKK, NOK, SEK
💳 Payout options Visa, Mastercard, Trustly, PayPal, AstroPay, MuchBetter, Skrill, Bank Transfer

Queenplay Casino does not apply withdrawal limits in compliance with UKGC regulations.[2] However, for withdrawals under £10, customers must contact the support team. You can withdraw using any payment method previously used to deposit. Like most other online casinos, paysafecard is unavailable for withdrawals due to its prepaid nature.

Withdrawal processing at Queenplay is efficient, with the payments team aiming to approve requests within 48 hours and often sooner. Following approval, the payout time varies by payment method: debit cards take 0 to 6 banking days, e-wallets 0 to 2 days, Trustly and AstroPay Card 0 to 4 days, and bank transfers between 2 to 6 banking days.

Security and Regulation

Queenplay Casino operates under the stringent regulations of the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). The UKGC licence is essential for operating within the UK. The licence is a hallmark of credibility, proving that Queenplay adheres to the highest standards of player protection, fairness, and anti-money laundering practices.

The UKGC Queenplay licence obliges the casino to maintain transparent operations and offer a secure gaming environment. The operator must adhere to the Gambling Commission’s licence conditions and codes of practice (LCCP)[3] to maintain its licence. So, UK players can trust that the casino is safe to play at.

To further guarantee safety and fairness, Queenplay’s casino games and Random Number Generators (RNG) are independently tested by iTech Labs. This reputable testing laboratory confirms that the games operate correctly, are fair, and have random outcomes. So, you can play confidently, knowing that the games are not rigged and offer a real chance of winning.

Customer Support

Working Hours: 07:00 – 23:00
Phone Number: N/A
Live Chat: Yes
Email: help@queenplay.com

Queenplay provides customer support through live chat and via an email contact form on their website. Live chat is available from 7 am to 11 pm every day, and you must log in to your account to use the service. Live chat is a good option for most queries, from questions about bonuses to payout issues.

Although phone support is not offered, the available options ensure that players can receive prompt assistance during most hours. I contacted the operator via live chat several times when preparing this Queenplay Casino review. I appreciated the quick response times and the efficient way each query was handled.

The FAQ section on the casino site is a valuable resource for players. It addresses the most common queries efficiently, allowing users to resolve issues on their own and save time. This self-help tool covers many topics, helping to streamline the support options and reduce the need for direct contact.

Usability of the Online Casino

Queenplay Casino’s website navigation is straightforward, though there is room for improvement. Games are organised into the broad categories of featured games, new releases, slots, jackpots, live casino, and all games. However, the lack of advanced filtering options means players cannot sort games by theme, category, or provider, which could enhance the overall user experience.

The casino does offer a search function that allows players to locate games by name. This feature is particularly useful for those who know exactly what they want to play. Despite this, the addition of more detailed filtering options would improve navigation considerably and make choosing games quicker and more intuitive.

Queenplay App – High-Quality Mobile Gaming

The Queenplay mobile experience is top-notch, offering a web app that runs smoothly in the browser on all devices. This seamless integration means players can enjoy a consistent game selection on mobile as on the desktop version. The slots, table games, and live dealer games are finely optimised for smaller screens.

Additionally, Queenplay has developed a native app specifically for Android users, enhancing accessibility and gameplay for a significant segment of mobile users. While there is no downloadable Queenplay app for iOS, the web-based approach ensures that all mobile players, regardless of their device, can enjoy a high-quality gaming experience, much like you get at other top-rated mobile casinos.

Conclusion: Queenplay Online Casino – Great Site for Live Games

After conducting a thorough Queenplay Casino review, I highly recommend this operator to UK players. It is secure and fair, thanks to its UKGC licence and iTech Labs certification. The live casino is a true highlight, with over 200 real dealer tables from multiple leading live gaming providers.

The casino also impresses with an extensive selection of slots and table games, perfectly optimised for mobile play. The only real drawback is that the lack of game filtering options can make navigating to your preferred game types tricky. If that’s a deal-breaker for you, you may prefer other safe online casino sites that provide more intuitive navigation.

Popular Questions

We aim to provide comprehensive, helpful reviews for UK players. Part of our research involves understanding the inquiries players have about an operator. We have gathered and answered the most frequent questions concerning the Queenplay online casino below.

Is Queenplay legit?

After conducting a thorough Queenplay scam check, we have established that the casino is legitimate. It operates under the UK Gambling Commission's regulations and strict standards. The games are certified as fair by iTech Labs. Moreover, like all trustworthy online casinos, Queenplay is committed to promoting responsible gambling.

What is the Queenplay bonus offer?

New players at the casino can claim a welcome bonus that includes bonus spins and a matched deposit welcome package split over your first three deposits. We advise you to read the promotional terms to determine if the wagering requirements are convenient for you. The operator also provides various ongoing promotions for regular players.

How many casino games does Queenplay offer?

Queenplay offers over 2,500 online games. We examined the game selection during our Queenplay review and found it to be diverse. It includes slots, table games, and live dealer games from many leading software providers.

How to withdraw my winnings from Queenplay Casino?

You can place your withdrawal request in the banking cashier. For the fastest withdrawals, make sure you provide any verification documents promptly. In accordance with the Queenplay licence conditions, the operator does not apply withdrawal limits. However, if you want to withdraw less than £10, you must contact the customer support team to place the request.

Does Queenplay accept PayPal deposits?

Yes, PayPal is one of the many secure and convenient payment methods you can use at Queenplay online casino. Please note that depositing with PayPal incurs a 3.1% fee. The operator does not apply fees when using any other deposit method.

Nicholas Crouch, Chief Editor at Scams.info

Nicholas Crouch

Chief Editor at Scams.info

Our Chief Editor brings with him an extensive background that spans decades. Known for crafting captivating casino and sports betting content, Nicholas began his journey into the world of gambling with football pools, and he now enjoys the excitement of high variance slots and curating engaging content for our site.  

I've learned that when creating gambling content, knowledge offers an edge, but ultimately, it's about the enjoyment and sharing my honest expertise with others.

Enjoy gambling responsibly. Set limits on time and money spent, and never gamble more than you can afford to lose. Remember, gambling is for entertainment, not a way to solve financial problems. If you feel your gambling habits are becoming a concern, seek help from organisations like BeGambleAware or GamCare.

References

  1. iTech Labs (2008) ‘Random Number Generator Certificate’, iTech Labs. Available at: https://www.itechlabs.com.au/certificates/NeoPoint/RNG_certificate_080108.pdf (Accessed 16.05.2024)
  2. UK Gambling Commission (2022) ‘Restrictions on Withdrawing Deposit and Deposit Winnings’, UK Gambling Commission. Available at: https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/restrictions-on-withdrawing-deposit-and-deposit-winnings (Accessed 16.05.2024)
  3. UK Gambling Commission (2024) ‘Licence Conditions and Codes of Practice (LCCP)’, UK Gambling Commission. Available at: https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp (Accessed 16.05.2024)