Viks Casino Review

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If you are looking for a top end new casino with lots of games from top developers, then look no further than Viks Casino. This is a sleek and stylish new casino that was brought to us by Every Matrix N.V Casinos in 2016. This is a casino that offers pretty much everything you want, from slots and table games to a great live casino. However, it’s new to the scene and has yet to establish itself in the market.

🥇 Viks Casino	Viks Casino
⭐Rating	3.0 / 5.0
🎲 Total number of games	150
💻 Software provider	NetEnt
🎁 Welcome bonus	–
⚖️Regulation	UK Gambling Commission
🏆 Viks Casino	Play Here!

Full T&Cs apply. 18+. New players only. Eligibility restrictions apply. GambleAware.

The site is black and grey with a splash of magnolia. However, because of the bright and vivid game imagery, it does not look too dull. The images come to life on the screen and make it look like a fun site. However, it’s more than just fun we’re looking for. In an industry with a darker side, we want to check out all areas of the site to make sure that it’s completely safe, secure and trustworthy. In our Viks Casino review, we look at its certifications, regulations and overall experience to make sure that it is a site to be trusted.

Overview of Our Experiences

We were quite excited to check out the site, as it’s quite a new casino and visually it looks very attractive. There aren’t many original graphics of its own, but the site is the perfect backdrop to game banners and thumbnails, making them look very appealing.  However, we want to make sure that the experience is as good as it looks.

Starting with the games catalogue, there were around 150 to choose from. Whilst this is not the biggest selection we have seen, they do have top games from the best providers. Furthermore, there is a pretty decent live casino, which was a bonus. Having said that, the variety of table games on offer in the virtual casino was a little on the low side. In terms of games, we found it to be decent.

Registering on the site was a simple process, it was a case of filling a few quick forms out and we were ready to deposit – and claim the very impressive bonus that was on offer. We will go into this in more detail later. We found the banking to be good in terms of variety and speed. We were also impressed with the lack of withdrawal limits that were attached.

Customer service, however, was not as good as we would have liked, as contacting them was not easy. The times of availability are too limited, and there were times when we went on live chat – in the ‘open hours’ and there was no one online. If the site is planning on developing, this is an area that we feel they should focus. Overall, the site looked good, and offered some great games – but there were just a few areas that stopped it from being a great experience.

Viks Casino Check: Scam or Not?

The experience was good, but we wanted to be sure that this was not a Viks Casino scam. Viks Casino is owned by the big casino gaming company Every Matrix N.V. Casinos. As such, it is linked directly with some other well-established betting sites, including Codeta Casino and more. Therefore, as part of a wider group, it is less likely to be a scam site. As well as this, the casino is regulated and licensed by the Malta Gaming Authority. This means that it is legal and safe to play in many countries across Europe.

However, you do need to be aware that if you play from a restricted country, then you have no legal protection. Restricted countries include: Australia, Bosnia & Herzegovina, Bulgaria, Denmark, Estonia, Greece, Ireland, Italy, Portugal, Spain, the US and more. Do check that you are legally protected before playing.

We then looked at the companies linked with the site – and it offers games from providers such as NetEnt, Evolution Gaming and Microgaming. These are the most trusted providers in the industry.

Overview of the Offers from Viks Casino

The games offerings at the casino was pretty decent. Although it did not have the same number as many others, we were pretty impressed with the live casino offering, powered by Evolution Gaming. We were also very impressed with the bonus that was on offer – far more generous than others around. The lack of standard table games was a bit of a shame, but the quality of the offerings overall was decent.

The Website of Viks Casino

Online Casino

The online casino offering at Viks Casino is pretty good. There is a nice amount of slot games available – just under 150 in total, from a vast number of top gaming providers including Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, Play ‘N Go, IGT, NextGen, Novomatic, Merkur Gaming and Kalamba Games. As such, you have a host of the best games at your fingertips. Slots available to you include Starburst, Books & Bulls, Crystal Ball and 40 Super Hot.

If you fancy trying out some of the classic games, then there are two to choose from – Golden Goals and Lucky 8 Line. As well as this, there are 30 very good jackpot games, including NetEnt’s record breaking Mega Fortune, as well as Hall of Gods, Secret of Alchemy and Mega Moolah.

Aside from slots, you can also play on the two bingo games Poke the Guy and Keno 7. Then there’s also a small selection of table games to play, including Roulette Low Limit, Casino Hold’em Poker and French Roulette Low Limit.

If you are more into live casino games, then you’ll be pleased to know the variety of live table games far exceeds the number of table games in the virtual casino. The live games are powered by Evolution Gaming. There are 34 roulette games, including Blackjack Party, Blackjack Party VIP, and Blackjack Silver. As well as this, there are 12 roulette games including VIP Roulette, Lightning Roulette and Double Ball Roulette.

There are also 6 baccarat games, such as Baccarat Controlled Squeeze, Speed Baccarat and Baccarat Squeeze. Finally, there are 3 poker games: Casino Hold’em, Caribbean Stud Poker and Ultimate Texas Hold’em as well as Dream Catcher.

Overall, despite the virtual casino offerings being standard, the live casino was great and better than many in the industry.

Viks Casino Bonus: Check Out the Offer

The Viks Casino bonus on sign up is alarmingly eye-catching, offering new players and incredible 100% match deposit bonus up to €1,000. If you like a big casino bonus, then this is it. To claim the bonus, simply register an account, make a minimum deposit of €25 and use the bonus code W1000E. You’ll then get a deposit match up to €1,000. It looks impressive; however, with bonuses of this size, it is important to know all the terms attached.

Firstly, you need to claim your deposit within 30 days of registration. Then, if you fail to meet the wagering requirements within 30 days, the bonus and winnings will be forfeited. You need to make sure you enter the welcome bonus code when making your first deposit, and your deposit cannot be made with Neteller or Skrill. The winnings from the bonus are capped at 2-times the amount of the bonus. If you claim a €500 bonus, the maximum you can win is €1,000.

In addition, all bonus money and winnings are subject to a 30-times wagering requirement. Also, be aware that the games have different weighting towards the wagering requirements, so check out the games before playing. There are more terms attached, so check them out.

However, it is not just the welcome bonus you can take advantage of. The Viks Casino offers various other promotions, including Game of the Week – where you take on the chosen game, wager €100 and you’ll get 50 free spins. There are also Friday Free Spins, where you get 35 free spins if you deposit €25. Sexy Saturdays award another 100% up to €100; then there is the Sunday Funday! With this you can play your favourite slots and earn 10% cashback on any net house wins up to €100.

All of these promotions come with specific terms and conditions, so make sure you know what you are getting. Overall, the promotions on offer are very generous and the terms pretty reasonable.

Deposit and Payout at the Casino

On the Viks Casino cashier page, we weren’t very impressed with the number of options available for depositing. Firstly, this isn’t a PayPal casino, which is a little disappointing. However, the options you do have are: Visa, MasterCard, Payz, Neteller, Visa Debit, Visa Electron, Paysafecard, Trustly and Skrill. There is a minimum deposit of €20, although for many promotions, the minimum is €25+. Also, there is a maximum deposit of €5,000. All deposits are free of fees, instant and completely safe and secure.

Payment Options at Viks Casino
Deposit options:	Visa, MasterCard, Payz, Neteller, Visa debit, Visa Electron, Paysafecard, Trustly and Skrill.
Minimum deposit:	£20
Fees:	None
Accepted currency:	EUR, GBP, USD
Payout options:	Visa, MasterCard, Payz, Neteller, Visa debit, Visa Electron, Paysafecard, Trustly and Skrill.

Withdrawals were very similar. The options were the same as with depositing. The minimum withdrawal for all methods of payment is stated as €20, while the maximum withdrawal is declared as €5,000. There were no fees stated, although the site said that fees are dependent on your chosen withdrawal method, so check on the site with your chosen method before you withdraw.

The withdrawal time was pretty quick in comparison to other sites. You should get your withdrawal within one day after security checks – whether using bank card or eWallet. This is quite impressive compared to other sites. Overall, the banking was safe and secure and very quick. However, the withdrawal limits were pretty low and there may be fees depending on the method used.

Security and Regulation

The Viks Casino site is completely safe, licensed and regulated in a variety of countries, including Malta, Germany and most of Europe due to its Malta Gaming Authority license. Therefore, these governing bodies will make sure that the casino has taken enough steps to keep your data and betting funds are safe, and is not going to con you out of your money

As well as this, the site uses state of the art SSL encryption to keep all players’ information safe. As such, it will be virtually impossible for any outside party to steal any financial or personal information that is kept on the site.

We can also see that the site is regularly tested and audited by recognised third parties. The RNG of the games and RTPs stated on the site are regularly tested by eCOGRA. The site is also routinely tested by GLI and iTech Labs.

As well as this, at the bottom of the home page, you can see that it has been certified by GambleAware. It also has a dedicated Responsible Gambling area that allows you to set financial limits, close your account and self-exclude. We can see that the site is completely safe, secure and fully licensed and regulated.

Customer Support

One area of the site that we really aren’t impressed with is the customer support area. Generally, the best online casinos have extensive support – with the best offering 24-hour help. Here, it’s not even close. There are just two ways to contact them – via contact form or live chat. There is not the option of phone, and no email address is offered. The contact form states that the hours of operation are between 10.00h and 19.00h Monday to Friday.

This is really quite limited and we weren’t very happy with this at all. Then, when we went to look at the live chat, despite being within the hours of 10 AM to 7 PM, there were several times when we received the message, “Sorry, we aren’t online at the moment. Leave a message and we’ll get back to you.” Therefore, even during their supposed operating hours, they weren’t always available.

We feel that being able to contact the site when needed is very important when it comes to building a trusting relationship. This was a very disappointing area of the site.

If it’s one of the many times you can’t get assistance, then you might want to try the FAQ section. There are many questions you can find here, including depositing and withdrawal questions, bonus queries and more. However, the answers are pretty short and don’t go into too much detail.

We understand the need for players to access responsive and knowledgeable customer service. For this reason, we suggest PocketWin, a UKCG-licensed operator with 24/7 support. You can learn more about the other benefits of PockerWin casino here.

Usability of the Online Casino

In terms of usability, the site was very good. It was unusual, in that the login and open account was to the left and not the top right corner. Along the top you could access the Game Dashboard, Game Providers and Search Games. If you enter the Game Dashboard, you can sort the games into: All Games, Slots, Classic, Jackpots, Table Games and Bingo.

On the left hand menu, you can click to play in either the casino or live casino. You can also check out the promotions and payment methods and details. Just below there you can access the contact form and live chat. The live casino could also be separated into games – roulette, blackjack, baccarat and poker. Navigating the site was easy. It was also a smooth process. The site speed was good and it worked seamlessly. Overall, the usability of the site was very impressive.

Viks Casino App: Many Different Slots

The Viks Casino on mobile is pretty good. It takes a little while to load in the browser, but when you’re on there, it looks very attractive. There is a menu icon in the top left corner that opens up what would be the left hand menu on the desktop site. Below the banner, there is the choice to open the Games Dashboard or Game Providers. The top right has an icon that allows you to log into your account. Overall, mobile site is as easy to navigate as the desktop site.

It is also quick and smooth, allowing for a decent mobile experience whatever phone or mobile device you have. Unfortunately, at this time there is no Viks Casino app to download, but you can get all the games you want through browser. In terms of mobile casinos, it was quick, attractive and very easy to use – and offered all the same games as on desktop.

Conclusion: Trustworthy Online Casino with its Own Software

There was a lot to like during out Viks Casino review. The quality of games was good, as were the standard of game provider. The jackpot games were top and the live casino was faultless. The desktop and mobile site was attractive and easy to use, offering a great overall online casino experience.

Furthermore, the depositing and withdrawing was quick and easy. Our biggest issues were with the sites lack of clarity on withdrawal fees, the low withdrawal limits, and the lack of customer service. As far as online casinos go, it is a well regulated site, trustworthy, safe and licensed.

However, to get any more than a 3,0 out of 5,0, the customer service would need improvement. We have prepared an alternative for you if that’s a dealbreaker for you. In Touch Games runs several brands with excellent customer service, we recommend you check out our Mr Spin review by clicking here to find more about this Viks Casino alternative.

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Nicholas Crouch

Chief Editor at Scams.info

Our Chief Editor brings with him an extensive background that spans decades. Known for crafting captivating casino and sports betting content, Nicholas began his journey into the world of gambling with football pools, and he now enjoys the excitement of high variance slots and curating engaging content for our site.  

I've learned that when creating gambling content, knowledge offers an edge, but ultimately, it's about the enjoyment and sharing my honest expertise with others.